A fix has been implemented, and we are actively monitoring the platform to ensure services remain stable.

The primary issue affecting our conversational AI layer has been mitigated by implementing a fallback model. While the platform is operating normally, users may notice slight differences in response style or wording as we continue to monitor system performance.

We will continue observing the service.

A fix has been implemented, and we are actively monitoring the platform to ensure services remain stable.

The primary issue affecting our conversational AI layer has been mitigated by implementing a fallback model. While the platform is operating normally, users may notice slight differences in response style or wording as we continue to monitor system performance.

We will continue observing the service and provide a final update once we have confirmed the issue is fully resolved.

We have identified the root cause of the ongoing service disruption as an issue from one of our AI providers, which powers the primary conversational layer of the platform.

To minimize impact, we are deploying a fallback model while the provider issue is addressed. During this time, responses may differ slightly in style, tone, or wording, but core functionality will remain available.

We will provide further updates as service begins to restore.

We are investigating an issue affecting a majority of our AI agents, where requests may result in failed or invalid tool calls. This may cause agents to provide incomplete responses, claim an action was completed when it was not, or fail to perform expected actions.

Our team is actively investigating the interaction between calling behavior and our orchestration layer to identify the root cause. We are working to mitigate the impact and restore normal agent behavior as quickly as possible.

We will continue to provide updates as we learn more. We apologize for the inconvenience and appreciate your patience.