CelestiQ.ai
CelestiQ.ai
Our primary conversational API provider has recovered and is now back in place.
Agents have been transitioned from the fallback provider back to the primary model, and normal service has been fully restored. We will continue to monitor performance to ensure ongoing stability.
Resolved
Our primary conversational API provider has recovered and is now back in place.
Agents have been transitioned from the fallback provider back to the primary model, and normal service has been fully restored. We will continue to monitor performance to ensure ongoing stability.
Monitoring
We have stabilized our fallback provider and tuned the fallback model to deliver response quality comparable to our primary model.
Agents remain on the secondary provider while we continue monitoring our primary conversational API provider. At this time, we do not expect users to experience a meaningful degradation in answer quality.
If errors continue, please provide feedback to assist our team.
Identified
We are currently experiencing issues with our primary conversational API provider.
Your agent remains operational and has automatically switched to a secondary provider. This fallback uses a different model, so you may notice slightly reduced response quality or differences in how answers are generated.
We are monitoring the situation and will restore the primary provider once service has stabilized. No action is required on your part.